Shipping policy

PRE-ORDERS
Pawliday carriers are made to order. Your order ships by the date shown on the product page and at checkout. You'll receive a tracking link by email as soon as it ships.

DELIVERY
Delivery times depend on your location and are shown at checkout.

DELAYS
If your order can't ship on time, we'll email you with a new date and the option to cancel for a full refund.

CUSTOMS
Import duties or taxes charged by your country are the customer's responsibility.

ADDRESS CHANGES
Email pawliday1@outlook.com within 24 hours of ordering to change your address.

LOST PACKAGES
If your tracking hasn't updated in 7 days, email us and we'll help sort it out.