Refund policy

We want you and your pet to love your Pawliday carrier. If you're not happy with your order, contact us within 30 days of delivery for a full refund.

PRE-ORDERS
You can cancel a pre-order for a full refund any time before it ships.

HOW TO RETURN
Email pawliday1@outlook.com with your order number. We'll reply with return instructions within 1–2 business days. Please contact us before sending anything back.
Items must be clean, undamaged and returned with all parts. Return shipping is paid by the customer.

DAMAGED OR WRONG ITEMS
Email us within 7 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you.

REFUNDS
Approved refunds are issued to your original payment method within 5 business days.

EU customers keep their legal right to withdraw from a purchase within 14 days of delivery.